FAQs | Vital Forge Wellness

Information

Frequently Asked Questions (FAQ)

Do you ship your products from New Zealand?

Yes, we do.
We order in bulk and hold stock locally in NZ. If a product is listed as available on our website, it is in stock — unless it is clearly marked as pre-order.

How long does shipping take within New Zealand?

All orders are sent via courier with track and trace.
Most deliveries arrive the next working day after dispatch, depending on your location.

How long does it take to pack and ship orders?

If your order is placed before 12pmon weekdays, we aim to pack and dispatch it the same day.
Orders placed after this time will typically go out the next business day.

Can I pick up my order?

No we don't allow pickups

Do you offer tracking for orders?

Yes — every order is sent with track and trace, and you’ll receive your tracking details once your order has been dispatched.

Still have questions?

We’re here to help 😊
If you’re unsure about anything, just reach out — we’re always happy to point you in the right direction.

What is your returns and refund policy?

Due to the nature of our products , we are unable to accept returns once an order has been dispatched.

However, if your order arrives:

Damaged
Incorrect
Incomplete

Please contact us within 48 hours of delivery at info@vitalforgewellness.co.nz, and we will work with you to arrange a replacement or suitable resolution.